pgraja — Frequently Asked Questions

pgraja requires a valid government-issued photo ID — your Indonesian National Identity Card (KTP) is the preferred document. You will also need to provide proof of your registered address (a recent utility bill or bank statement dated within 90 days) and a selfie photograph holding your ID. If your KTP address does not match your current residence, a supplementary address document is required.

Standard KYC verification on pgraja is completed within 24 hours of document submission during business days. If submitted during Indonesian public holidays or outside of 08:00–22:00 WIB, verification may take up to 48 hours. Our support team will notify you by email once your account has been fully verified and withdrawal privileges activated.

No. pgraja enforces a strict one-account-per-person policy. Creating multiple accounts — whether under the same name or different identities — is a violation of our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any pending bonuses. If you have forgotten your login credentials, use the password reset function or contact our support team.

Click the "Forgot Password" link on the login page and enter the email address associated with your pgraja account. A secure reset link will be sent to that address within a few minutes. The link expires after 30 minutes for security purposes. If you no longer have access to your registered email address, contact our 24/7 support team at [email protected] for assisted account recovery.

Bank Rakyat Indonesia (BRI) deposits on pgraja are typically credited within 1–5 minutes during normal banking hours (06:00–22:00 WIB). Transfers made outside these hours or during system maintenance windows may take up to 2 hours to reflect. If your deposit has not appeared after 2 hours, contact pgraja support with your bank transfer receipt for manual verification.

The minimum deposit on pgraja is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, and Bank Mandiri. There is no maximum deposit limit for standard accounts; VIP tier accounts may be eligible for higher transaction thresholds. All transactions are processed in Indonesian Rupiah (IDR).

The minimum withdrawal amount to a Bank Mandiri account on pgraja is Rp 100.000. Withdrawals must be made to a bank account registered in your own name — third-party withdrawals are not permitted. Standard withdrawal processing time is within 24 hours for verified accounts; most Mandiri withdrawals are completed within 1–3 hours during banking hours. Withdrawals submitted after 21:00 WIB may be processed the following morning.

Yes, pgraja supports both OVO and DANA for deposits and withdrawals. To use an e-wallet, your OVO or DANA account must be registered to the same mobile number as your pgraja account and must be fully verified. E-wallet deposits are credited instantly. Withdrawals to OVO and DANA are typically processed within 30 minutes and are subject to the same minimum withdrawal amount of Rp 100.000.

pgraja does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transfer fees — for example, inter-bank transfer fees via BNI or CIMB Niaga. We recommend checking your bank's fee schedule before initiating a transfer. Any fees charged by your financial institution are your responsibility and are not reimbursed by pgraja.

Mix parlay (Indonesia's term for an accumulator bet) allows you to combine multiple match selections into a single wager for a multiplied potential return. On pgraja, a mix parlay requires a minimum of 3 selections and can include up to 12 legs across different sports and leagues. All selections must win for the parlay to pay out; a single incorrect result voids the entire bet. Minimum stake for mix parlay on pgraja is Rp 10.000.

Yes. pgraja offers togel (Indonesia's traditional numbers lottery) markets including 2D, 3D, and 4D formats drawing from major pools. You can fund your account using OVO and use your balance to participate in togel draws. Results are published in real time on the platform. All togel play is subject to the standard account eligibility requirements — you must be at least 21 years old and fully KYC-verified.

pgraja provides access to live sabung ayam (traditional Indonesian cockfighting) wagering through its dedicated live arena section. Matches stream in real time, and you can place bets on Meron (the favored bird, typically placed on the red side) or Wala (the underdog, on the white side) before and during each bout. Minimum bet per match is Rp 20.000. Sabung ayam is available 24/7 with continuous live coverage.

pgraja hosts games from leading studios including Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe. Slot gacor — a popular Indonesian term describing a slot machine that is perceived to be in a high-payout or "hot" cycle — is a common search term among our players. While RTP (return-to-player) percentages are fixed by the game provider and certified independently, pgraja displays each game's RTP transparently in the game information panel.

Yes. All games hosted on pgraja use certified Random Number Generator (RNG) technology provided and independently audited by the respective game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft). Live casino tables use physical cards and roulette wheels broadcast in real time, with no digital manipulation. pgraja operates on a Provably Fair framework and displays RTP percentages for all slot titles.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before any bonus-derived winnings can be withdrawn. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place total bets of Rp 1.000.000 before the bonus converts to withdrawable cash. The specific wagering requirement for each pgraja promotion is stated clearly in that promotion's terms.

Yes. pgraja runs regular reload deposit bonuses and weekly cashback promotions for active members. Cashback is calculated as a percentage of your net losses over a defined period (typically 7 days) and is credited to your account automatically at the start of the following week. VIP tier members receive enhanced cashback rates. Check the Promotions section of your account or contact support for current offers.

pgraja's VIP program rewards high-volume and loyal players with tiered benefits including faster withdrawal processing, higher deposit and withdrawal limits, dedicated account managers, enhanced cashback rates, and exclusive promotional offers. VIP status is invitation-based and determined by your cumulative wagering volume and account tenure. If you believe you qualify for VIP consideration, contact our support team at [email protected] to request a review.

pgraja regularly runs special promotional campaigns during major Indonesian cultural and religious occasions, including Idul Fitri, Idul Adha, Indonesian Independence Day (17 August), Imlek (Chinese New Year), and the Ramadhan fasting month. These seasonal bonuses are announced on the promotions page in advance. Eligibility, bonus amounts, and wagering requirements vary per campaign — always read the specific terms attached to each seasonal promotion.

You must be at least 21 years of age to register and play on pgraja. This requirement applies to all users accessing the platform from Indonesia. Age is verified through the KYC process — accounts found to belong to individuals under 21 are immediately suspended and all deposited funds returned. pgraja strictly enforces its 21+ policy and has zero tolerance for underage gambling.

To set a deposit limit, navigate to Account Settings and select the Responsible Gaming tab. You can configure daily, weekly, or monthly deposit caps that take effect immediately. To self-exclude, select the Self-Exclusion option in the same section and choose your exclusion period (24 hours up to permanent). Self-exclusion is activated within 1 hour of your request and cannot be reversed before the chosen period expires.

If you feel that gamb ling is negatively affecting your finances, relationships, or mental health, please reach out immediately. pgraja's 24/7 support team at [email protected] can help you activate self-exclusion, set deposit limits, or connect you with external professional resources. You can also access Gamblers Anonymous and GamCare for confidential peer and counselling support. Acting early is the most effective step you can take.

Yes. pgraja provides configurable session time limits that automatically log you out after a duration you specify. Reality check notifications can also be enabled to alert you at regular intervals — every 15, 30, or 60 minutes — showing your total session time, amount wagered, and net win or loss position. Both tools are accessible from the Responsible Gaming tab in your Account Settings and can be adjusted at any time.