Terms & Conditions

1 Definitions

In these Terms and Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

• "Platform" refers to the pgraja website accessible at https://pgraja.cam, including all sub-pages, services, and associated mobile interfaces.
• "pgraja", "we", "us", or "our" refers to the operator of the Platform.
• "User", "you", or "your" refers to any individual who accesses, registers on, or uses the Platform in any capacity.
• "Account" means the registered user account created on the Platform, identified by a unique username and secured by a password chosen by the User.
• "Balance" means the aggregate of funds held within a User's Account, including real-money deposits and any credited bonus funds.
• "Bonus Funds" means any promotional credit, cashback, reload bonus, or reward granted to a User's Account that is subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the minimum total bet volume that must be completed before Bonus Funds or associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process requiring Users to submit valid government-issued identification and proof of address before withdrawal privileges are activated.
• "IDR" or "Rp" means Indonesian Rupiah, the sole operating currency of the Platform.
• "Banking Hours" means 06:00–22:00 Western Indonesia Time (WIB, UTC+7), during which local bank transfer deposits are processed in near real-time.
• "Prohibited Jurisdiction" means any country or territory from which access to and use of the Platform is legally restricted under applicable law.

2 Acceptance of Terms

By accessing the Platform, creating an Account, depositing funds, or placing any wager, you unconditionally accept these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Platform and close your Account. Continued use of the Platform following any published amendment constitutes acceptance of the revised Terms.

3 Eligibility

Use of the Platform is restricted to individuals who satisfy all of the following criteria simultaneously:

1. You are a natural person (not a corporation, trust, or other legal entity acting on behalf of a third party).
2. You are at least 21 years of age. pgraja strictly enforces the 21+ age requirement. Creation of an Account by any person under 21 is a material breach of these Terms.
3. You are accessing the Platform from Indonesia or from a jurisdiction where online betting is not expressly prohibited under applicable local law.
4. You are not an employee, contractor, director, agent, or close family member of any employee of pgraja or any of its affiliated entities.
5. You are not accessing the Platform from a Prohibited Jurisdiction.
6. You have not previously had an Account closed by pgraja for breach of these Terms.
7. You are acting on your own behalf and not as an agent, proxy, or representative of any third party.

4 Account Registration

To access the full range of pgraja services, you must register a single Account. The following conditions apply to all Account registrations:

• Each individual may hold only one Account on the Platform. Duplicate or multiple accounts ("multi-accounting") are strictly prohibited and will result in the immediate closure of all associated accounts and forfeiture of any balances pending investigation.
• You must provide accurate, current, and complete information during the registration process, including your full legal name as it appears on your government-issued identification, a valid email address, a valid Indonesian mobile number, and your date of birth.
• You are responsible for maintaining the accuracy of your Account information at all times. If any registered detail changes, you must update your Account profile promptly or notify our support team.
• You must select a strong, unique password for your Account. You are solely responsible for all activity that occurs under your Account credentials. pgraja will not be liable for any loss arising from unauthorized use of your Account credentials where such use results from your failure to maintain adequate password security.
• pgraja reserves the right to decline any Account registration at its sole discretion, without obligation to provide a reason for refusal.
• Account registration is free of charge. pgraja will never request payment to create or maintain an Account.

5 Know Your Customer (KYC)

pgraja is committed to operating a safe, transparent, and compliant platform. As part of this commitment, all Users must complete identity verification before withdrawal privileges are activated.

KYC verification requires the submission of the following documents:

• Government-Issued Photo ID: A clear copy of your Indonesian National Identity Card (KTP), passport, or driving licence. The document must be valid (not expired) and clearly show your full name, date of birth, and photograph.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the last three months, clearly showing your full name and residential address in Indonesia.
• Payment Method Verification: Where required, pgraja may request a screenshot or confirmation of the bank account (BCA, BRI, BNI, Mandiri) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) used to make deposits, to confirm ownership.

KYC documents are reviewed within 24 hours on business days. You will be notified by email once verification is complete. pgraja may request additional documentation at any time where required for compliance purposes. Failure to provide requested documents within 14 days of request may result in Account suspension.

6 Deposits

All deposits to your pgraja Account are made in Indonesian Rupiah (IDR). The following terms apply to all deposit transactions:

Deposits made outside Banking Hours (06:00–22:00 WIB) via local bank transfer may experience processing delays of up to 60 minutes. E-wallet deposits are processed 24 hours a day, 7 days a week.

pgraja only accepts deposits from payment methods registered in your own name. Deposits from third-party accounts — including deposits made on behalf of another person — are strictly prohibited and will be returned to the source account.

pgraja reserves the right to set individual deposit limits on any Account for responsible gaming or compliance reasons. Where a deposit limit is applied to your Account, you will be notified via email or in-Account notification.

7 Withdrawals

Withdrawals from your pgraja Account are subject to the following conditions:

• KYC verification must be completed and approved before your first withdrawal is processed. Withdrawal requests submitted prior to KYC approval will be placed in a pending queue until verification is complete.
• Withdrawals are processed exclusively to the same payment method used to make the most recent deposit, in accordance with anti-money-laundering (AML) best practice. If a deposit method is no longer available, our support team will advise on an alternative verification process.
• Standard withdrawal processing time is within 24 hours of request approval. VIP tier members are eligible for express processing, typically within 4 hours.
• The minimum withdrawal amount is Rp 100.000. There is no maximum single withdrawal limit for fully verified accounts; however, withdrawals above Rp 50.000.000 may be subject to additional compliance review.
• pgraja does not charge a withdrawal fee for standard bank transfer withdrawals. Any fees imposed by your receiving bank are the User's sole responsibility.
• Bonus Funds that have not met applicable wagering requirements are not eligible for withdrawal and will be forfeited if a withdrawal of the associated real-money balance is requested before wagering is complete.
• pgraja reserves the right to delay or withhold withdrawal processing pending completion of any ongoing security review, fraud investigation, or compliance check. You will be notified of any such hold within 48 hours.

8 Bonuses & Promotions

pgraja offers a range of promotional bonuses to eligible Users. All bonuses are subject to the following general terms, in addition to any specific conditions published alongside the individual promotion:

• Bonuses are available to registered Users who have completed account registration. Certain bonuses may require KYC completion prior to eligibility.
• Each User is entitled to claim each promotion once unless the promotion's specific terms expressly state otherwise. Attempting to claim a bonus multiple times through duplicate accounts or third-party accounts constitutes bonus abuse.
• All bonuses carry a wagering requirement. The specific wagering multiplier (e.g., 5x, 10x, 20x) and the eligible game categories (slots, live casino, sportsbook, etc.) are stated in the relevant promotion's individual terms. Wagering requirements must be met within the time limit specified.
• Contributions toward wagering requirements vary by game type. As a general guideline: slot games typically contribute 100% of each bet, while live casino games such as Baccarat and Roulette may contribute a lower percentage. Exact contribution rates are published per promotion.
• pgraja reserves the right to withdraw, amend, or suspend any promotion at any time without prior notice where required for compliance or operational reasons.
• Any evidence of bonus abuse — including but not limited to low-risk bet patterns designed to clear wagering requirements without genuine play, use of automated software, or collusion — will result in bonus forfeiture, removal of associated winnings, and possible Account suspension.

9 Betting Rules

The following general rules apply to all wagers placed on the pgraja platform, across sports betting, live casino, slot games, and all other product verticals:

• All bets are final once confirmed. pgraja does not accept cancellation or modification requests for confirmed wagers except where an event is cancelled, postponed, or declared void under the applicable sport-specific rules.
• In the event of a void bet — arising from event cancellation, walkover, or technical error — the staked amount is returned to the User's Account balance in full.
• Asian handicap markets (voor bola — Indonesian term for handicap betting) are settled in accordance with the official match result as published by the relevant governing body. Overtime and penalty shootouts are included in the final result for settlement purposes unless explicitly stated otherwise in the market description.
• Mix parlay (accumulator) bets require all selections to win for the bet to be paid. If one or more selections in a mix parlay are voided, the void leg is removed and the accumulator is recalculated with the remaining legs at the prevailing odds.
• pgraja reserves the right to limit the maximum stake on any market at its discretion, particularly for high-value or unusual bet combinations. Users will be informed of stake limits at the time of bet placement.
• In the event of a technical malfunction or error resulting in an incorrectly displayed price or outcome, pgraja reserves the right to void the affected bets and return stakes to Users. This applies equally to sports, live casino, and slot games.
• All slot game results are determined by a certified Random Number Generator (RNG). Game Return to Player (RTP) percentages are published in the pgraja game library and are independently audited.

10 Prohibited Conduct

The following activities are strictly prohibited on the pgraja platform. Engagement in any of the activities listed below constitutes a material breach of these Terms and will result in immediate Account suspension, investigation, and potential permanent closure with forfeiture of any balance:

• Registering or operating more than one Account on the Platform.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other interaction with pgraja.
• Using automated betting software, bots, scripts, or any other artificial means to interact with the Platform or generate bets.
• Colluding with other Users, live casino dealers, or any third party to gain an unfair advantage in any game or betting market.
• Exploiting software errors, glitches, or technical vulnerabilities to generate illegitimate winnings.
• Using the Platform for money laundering, terrorist financing, or any other criminal financial activity.
• Engaging in any form of bonus abuse, including systematic low-risk wagering designed solely to clear wagering requirements.
• Attempting to access the Platform from a Prohibited Jurisdiction via a VPN, proxy, or other circumvention tool.
• Harassing, threatening, or abusing pgraja staff or other Users through any communication channel.

11 Responsible Gaming

pgraja is committed to promoting responsible gambling behaviour across its entire user base. We provide a comprehensive suite of responsible gaming tools available to all Users at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Increases to deposit limits take effect after a 24-hour cooling-off period; decreases take effect immediately.
• Session Time Limits: Configure maximum session durations after which you will be automatically logged out of the Platform.
• Self-Exclusion: Request temporary self-exclusion for periods of 24 hours, 7 days, 30 days, or 90 days. Permanent self-exclusion is also available upon request. Self-exclusion requests are actioned within 1 hour of submission.
• Reality Checks: Enable periodic in-session notifications displaying your session duration and net win/loss position.
• Account Cooling-Off: Take a temporary break from the Platform without full self-exclusion. During a cooling-off period, your Account remains accessible for withdrawal purposes only.

If you believe your gambling is becoming problematic, we encourage you to contact our 24/7 Indonesian-speaking support team immediately. You may also refer to our dedicated Responsible Gaming page for further guidance and external support resources.

12 Intellectual Property

All content on the pgraja platform — including but not limited to text, graphics, logos, interface design, software, game assets, and data — is the exclusive intellectual property of pgraja or its licensed content providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, copy, distribute, modify, adapt, translate, publicly display, or create derivative works from any Platform content without prior written consent from pgraja.

Game content and software provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — remains the intellectual property of the respective studio and is subject to those studios' own licensing terms.

13 Privacy & Data

pgraja collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you acknowledge and consent to the data practices described therein.

In summary, pgraja collects personal data for the purposes of account administration, KYC verification, fraud prevention, customer support, and — where you have opted in — marketing communications. We do not sell your personal data to third parties. Data is retained for the minimum period necessary to fulfil its stated purpose, subject to any applicable legal retention obligations.

14 Limitation of Liability

To the fullest extent permitted by applicable law, pgraja, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of winnings, profits, revenue, or data.
• Service interruptions, technical failures, or communication errors beyond our reasonable control.
• Unauthorized access to your Account resulting from your failure to maintain adequate password security.
• Errors in published odds, game outcomes, or promotional terms resulting from genuine technical malfunction, where pgraja has taken reasonable steps to correct the error promptly.
• Any delay in deposit or withdrawal processing attributable to third-party banking or payment infrastructure.

pgraja's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you to the Platform in the 90 days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit pgraja's liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

15 Amendments

pgraja reserves the right to amend, update, or replace these Terms and Conditions at any time. Where amendments are material — meaning they substantially affect your rights or obligations — we will provide at least 7 days' advance notice via email to your registered address and via a prominent notice on the Platform prior to the changes taking effect.

Minor amendments — including corrections of typographical errors, clarifications that do not change the substantive meaning of any clause, or updates required to maintain legal compliance — may be published without prior notice and take effect immediately upon publication.

The "Last Updated" date displayed at the top of this page reflects the date on which the most recent revision was published. We encourage you to review these Terms periodically to remain informed of your rights and obligations.

16 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with applicable international gaming and commercial law.

In the event of a dispute between you and pgraja, we encourage you to contact our customer support team in the first instance to seek an amicable resolution. Our support team is available 24/7 and aims to resolve all complaints within 5 business days of receipt.

Where a dispute cannot be resolved through direct negotiation, both parties agree to submit to binding arbitration before a mutually agreed arbitration body. The arbitration shall be conducted in English. Each party shall bear its own legal costs unless the arbitrator determines otherwise.

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to prevent immediate or ongoing harm.

17 Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the pgraja support team through the following channel:

Our customer support team includes native Indonesian-speaking agents available around the clock via live chat on the Platform. For terms-related enquiries, please reference the relevant clause number when contacting us to help us direct your query to the appropriate team.